REFUND POLICY

General Overview

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures and timeframes for all orders placed on our official website. This policy applies to all product categories sold on the platform, including daily handbags, crossbody bags, backpacks, travel bag series, functional small bags, travel and storage accessories, apparel and footwear items, home living supplies, and co-branded limited-edition products. We implement open, transparent and customer-friendly refund rules to fully protect the legitimate shopping rights and interests of all global users. All orders enjoy equal refund service standards without regional differentiation.

Preconditions for Refund Eligibility

Eligible refund applications are mainly applicable to qualified returned orders. We support a 60-day return and refund window for all products, allowing customers to apply for returns and corresponding refunds within 60 days upon receipt of goods. To successfully initiate a refund, the returned products must be kept in original unused condition, with complete original packaging, intact accessories, no artificial damage, no stains or wear and tear, and resalable status. We reserve the right to inspect all returned items to confirm compliance with refund qualification before proceeding with formal refund processing.
All products in our store enjoy free shipping service globally. No shipping fee will be charged for any order, and no shipping-related deduction will be made during the refund process for eligible returned orders.

Refund Processing Timeline

After our warehouse team receives, inspects and verifies your returned products fully comply with the return and refund standards, we will officially launch the refund procedure. The entire refund processing cycle is fixed at 5–10 working days. Within this period, we will complete internal review, financial verification and fund return operations in sequence.
The final arrival time of the refund may have a slight delay due to the different processing mechanisms of third-party payment platforms or banks. The arrival time subject to the official settlement rules of your payment channel does not belong to our processing cycle scope.

Refund Method & Settlement Currency

All refunds will be returned via the original payment channel used when placing the order, and no alternative refund method will be adopted without special confirmation. The unified settlement currency for all refunds is USD, consistent with the unified pricing and settlement standard of all products on our official website, ensuring standardized and consistent fund settlement for global customers.

Ineligible Refund Situations

Applications that exceed the 60-day return and refund validity period, or products that are damaged artificially, worn, stained, missing accessories, damaged original packaging, or have been used and affected secondary sales, will not be eligible for refund service. In addition, customized products or exclusive limited-edition items with special usage restrictions that do not meet return conditions will be rejected for refund applications after verification.

Partial Refund Rules

For orders with multiple products, customers can apply for partial return and partial refund for eligible single items. We will calculate the refund amount according to the actual unit price of the returned product in the original order, and complete the partial refund settlement within the stipulated 5–10 working days processing cycle. The remaining products of the order that are retained by the customer will not be affected in any way.

Consultation & Service Support

If you have any questions about refund qualification, processing progress, refund amount settlement and other related issues, please refer to and contact us through the Contact Us page on the official website. All official contact methods and email addresses are displayed on the Contact Us page. Our professional customer service team will provide accurate replies and targeted processing guidance for your refund-related inquiries.

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