SHIPPING POLICY

General Overview

This Shipping Policy outlines the official shipping terms, order processing procedures, delivery timelines, and global shipping standards for all purchases made on our official website. This policy applies to all product categories available in our store, including daily handbags, crossbody bags, backpacks, travel bags, functional small bags, travel and storage accessories, apparel and footwear series, home living supplies, and co-branded limited-edition items. We provide standardized, stable, and free global shipping services for all customers worldwide, ensuring a consistent and reliable delivery experience for every order without regional differences.

Order Processing & Preparation Time

All orders will be processed, verified, packaged, and dispatched within 1 to 3 working days after successful payment confirmation. Our professional warehouse team conducts strict quality inspections, product sorting, and secure packaging for every item before shipment to prevent damage, scratches, or missing parts during transit. All orders are arranged in chronological order of payment receipt to ensure fair and efficient order processing for all global customers.

Global Shipping & Delivery Timeframe

We adopt a unified global delivery standard for all regions worldwide. The standard delivery time for all orders is 6 to 12 working days. This delivery cycle applies equally to both domestic and international destinations with no separate regional shipping schedules or differentiated delivery speed. We do not offer expedited shipping services, and all orders will be delivered in accordance with the official standard shipping timeframe.
Please note that the delivery timeframe refers to regular working days and excludes weekends and official holidays. Minor delivery delays may occasionally occur due to international logistics customs clearance procedures, seasonal logistics pressure, or uncontrollable external factors, which are beyond our operational control.

Free Shipping Service & Payment Currency

We provide 100% free shipping for all products and all orders across the entire website. No additional shipping fees, handling fees, or hidden charges will be applied to any purchase. All product pricing and order settlements on our platform are denominated in USD (United States Dollar), which serves as the exclusive unified currency for all shipping and transaction services, simplifying the global shopping process for international customers.

Shipping Tracking & Order Updates

Once your order is dispatched, you will receive an official shipping notification with corresponding tracking information. You can monitor the real-time logistics status and delivery progress of your order through the valid tracking number. We will continuously update logistics status until the order is successfully delivered. If your order encounters abnormal logistics status such as delayed update or stagnant transit, you can consult our customer service team for assistance.

Delivery Terms & Customer Responsibilities

Customers are required to provide accurate and complete shipping information, including recipient name, detailed delivery address, and valid contact information during order placement. Incorrect or incomplete address information may lead to delivery failure, package return, or logistics delay, for which we will not be held responsible. Please ensure someone is available to receive the package at the designated delivery address upon arrival.

Undeliverable & Returned Packages

In cases where packages are returned due to incorrect customer-provided addresses, unsuccessful delivery attempts, or unclaimed parcels, we will follow our official after-sales and refund rules to handle subsequent processing. All related processing will comply with our unified service standards to protect customer rights while regulating abnormal logistics situations.

Customer Support & Inquiries

If you have any questions regarding order processing status, shipping timelines, logistics tracking, or other shipping-related matters, please reach out to us through the official channels on our Contact Us page. All official contact details and email addresses are listed on the Contact Us page, and our professional customer service team will provide timely and accurate support for all your shipping inquiries.

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